What we did for others | Michael on service | |
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When Microsoft’s MVP (Most Valued Professionals) team needed a speaker for their ‘Financial Year Kick-Off’ in Dubai, the event presented some special challenges. Over 20 nationalities were represented offering a wide range of cultures and languages. Michael worked with two members of the senior team to create an event which had global impact and ensured the Microsoft message was relayed as part of their ‘How to Be Brilliant’ event. |
| "From beginning to end, the team at Michael Heppell LTD have been a absolute pleasure to work with. The energy that Michael and Christine brought to the event, still has people being positive 5 months later. The feedback that I received from the multi-cultural team was that the content was easy to consume, yet powerful enough to motivate for change. It was an absolute pleasure having Michael and Christine be part of the annual kick-off." Mohammed Seedat Business Manager, MVP Award Programme Europe - Middle East - Africa - Asia Pacific - Greater China |
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| ‘Let’s Talk’ events are the method by which HSBC communicates with their area staff. Michael has presented at 23 of these events around the UK. So why does ‘the world’s local bank’ keep booking Michael? Without exception every area has seen improved results. "What can I say, except Wednesday was BRILLIANT! The feedback I have received from the 120 Managers, who were privileged enough to be present on Wednesday, has been outstanding. From my perspective you comprehensively met my expectations and objectives, as well as delivering hundreds of great messages in a fun, interactive and entirely memorable way. I defy anyone not to be positively influenced. Once again many thanks for your contribution to a great day at HSBC, North West London Area. You have certainly helped me break mindsets, change behaviours and in time further improve performance." Mark McEvitt Area Director North West London Area |
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02 are one of the world’s largest mobile phone and communications specialists. For their conference the audience consisted of a wide range of staff from Call Centre Team Leaders to Senior Executives. Could the key messages be relevant for everyone attending? |
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| The Personal Finance Society held their annual conference in the 2,000 seat ICC, Birmingham. Amongst the complex regulatory announcements, essential industry information, and product announcements, organisers were looking for a speaker who could inspire 2,000 financial advisors. In the lead up to the event Michael spent much of his time researching the financial climate and adapting his presentation to make it particularly relevant for those in the financial services sector. "I would like to take this opportunity to thank you for your valued participation and effort at the Personal Finance Society's Annual Conference last week. This was once again an overwhelming success and we couldn't have done it without you." |
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| Red Carnation Hotels are already doing a brilliant job but they needed a speaker who would motivate their staff to go to the next level. In January 2008 Michael presented a very special ‘How to Be Brilliant’ session for the Senior Managers at their annual conference. Michael included focussed on world class customer service and our brilliance benchmarking model. The results speak for themselves with two top awards going to Red Carnation Hotels including the ultimate accolade; Travel & Leisure magazine ranked The Milestone Hotel, Kensington Number 1 in the World for Service. "Michael's communication and preparation leading up to the event was very impressive, the 90-minute keynote was absolutely brilliant and left the whole team buzzing with excitement and energy. Michael and Christine are a superb team who more than deliver on their promises. In my opinion there is no better motivational speaker." Jonathan Raggett Managing Director |
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Scottish Power needed more than a speaker when they booked Michael Heppell Ltd for their 2002 conference. Michael worked with the Sales & Marketing Department to create a conference theme, videos, key messages, deliver event production as well as addressing the conference to convey a powerful keynote message. Jim Paterson, Sales & Marketing Director, Scottish Power Energy Retail |
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| Your Homes Housing in Newcastle had a goal. With an inspection approaching they wanted to achieve a three star rating. Michael was asked to present tools that would encourage all staff to 'step up' and raise their game. Three identical sessions were booked to ensure all staff had access to Michael. The results were amazing. By preparing staff and showing them ways to feel positive about the imminent inspection, the results were better than expected. Happy customers, pro-active positive staff and best of all the important three star rating was achieved. "On behalf of everyone at YHN I would like to thank you for the brilliant staff motivational events you facilitated during February. We've had lots of really positive feedback from people right across the organisation telling us how much they enjoyed the events. The opportunity to get together outside of work in a different environment and learn in a different way was a breath of fresh air for a lot of people. You managed to reach out and motivate the hardest to reach groups of staff and we've really been able to see the benefits back at the workplace. People were talking about the event days later. People really got on board with the theme of Brilliance and Great Customer Service and have come up with lots of great examples of making a real difference to both internal and external customers." John P Lee |
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